Resetting Splashtop MFA Lost Device

Splashtop MFA is a multi-factor authentication service that provides an extra layer of security to your accounts. It requires you to have a trusted device, such as a phone or tablet, to authenticate your login attempts. However, if you have lost your trusted device, you won't be able to log in to your account. In this article, we will guide you on how to reset your Splashtop MFA lost device.

Instructional

If you have lost your trusted device, you can reset it by following these steps:

Go to the Splashtop MFA login page and enter your username and password.
When prompted for the MFA code, click on the "Lost device?" link.
Enter your username and click on the "Reset device" button.
You will receive an email with a link to reset your trusted device.
Click on the link and follow the instructions to set up a new trusted device.

Troubleshooting

If you encounter any issues while resetting your Splashtop MFA lost device, here are some troubleshooting steps you can try:

Make sure you are using the correct username and password.
Check your spam folder for the email with the reset link.
If you still can't find the email, contact Splashtop support for assistance.

Informational

It is important to note that resetting your Splashtop MFA lost device will remove the previous trusted device from your account. This means that you will need to set up a new trusted device to use MFA for your account. Additionally, if you have any other accounts that use the same trusted device, you will need to reset them as well.

In conclusion, losing your trusted device for Splashtop MFA can be a frustrating experience, but resetting it is a straightforward process. By following the steps outlined in this article, you can quickly set up a new trusted device and regain access to your account.